» What happens if my sample gets lost, misplaced, or compromised during the transport or analysis?

Frequently asked questions

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Collecting the sample

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What happens if my sample gets lost, misplaced, or compromised during the transport or analysis?

The whole process is carefully planned, and the likelihood of any of the above happening is almost zero. However, should it happen, we’ll ask you to provide a new DNA sample free of charge.

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