Frequently asked questions

Have a question? Enter your search term here or browse by categories below.

How do I send my sample to you?

Pack and send your DNA sample according to the instructions provided in the kit. Once we receive it, our technicians will ensure that the sample is properly stored and dispatched to the laboratory.

Once ready, you will be notified via email. The results will be available in your user account on our secure dashboard. Only you can access them with your personal username and password.



Didn’t find what you were looking for?

Get in touch and we’ll help you get answers.