Frequently asked questions
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Have a question? Enter your search term here or browse by categories below.
GenePlanet uses the latest software and information technology systems to ensure that your data will never be released to a non-authorised person without your expressed consent.
Authorised persons and/or service providers are contractually bound to process your data in accordance with our instructions and under safety standards of the national and European legislation.
Personal information is not disclosed to anyone outside of genetic performance nor within genetic performance except as needed by those assembling the report. The laboratory where the DNA is analysed knows only the sample code, so it is not possible to make a connection to the specific client.
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