Frequently asked questions

Have a question? Enter your search term here or browse by categories below.

How do I disconnect GenePlanet mobile app from Apple Health?

To disconnect, follow these steps:

  1. Open “Settings”.
  2. Scroll down to Apple Health.
  3. Tap “Data Access & Devices”, then tap “GenePlanet app”.
  4. Find “Steps” and toggle to disable access.

Disconnecting an app will not delete any data that the app has stored in Apple Health.

Didn’t find what you were looking for?

Get in touch and we’ll help you get answers.