Frequently asked questions

Have a question? Enter your search term here or browse by categories below.

Can I activate a test for another person?

No. You can only activate your own test because each user account can be associated with only one person/DNA sample. This way, we ensure that only the person to whom the DNA sample belongs has access to their results and other personal information.

So if another person wants to activate their DNA test (spouse, child, family member), they must create their own user account (or sign in to their existing account) and activate their test.

If you need any additional help, contact our customer support at [email protected].


Didn’t find what you were looking for?

Get in touch and we’ll help you get answers.